Refund policy

Last updated: November 11, 2026

The short version: payments for our work are not refundable, but any billing mistake we make is refunded in full.

Before you pay

Every project starts with a written proposal that sets out exactly what is included. Please read it carefully and ask us anything before you pay.

Payments are final

Payments we receive are not refundable, whether the work is finished or still in progress.

If something is not right

If what we delivered does not match the agreed scope, tell us within 7 days of delivery, with details. We will fix it.

Billing mistakes

If we charged you twice, charged the wrong amount, or charged you without your agreement, we refund the mistake in full within 5 to 7 business days of confirming it. Email accounting@dokreativ.com with the details.

Advertising spend

Ad spend is paid by you directly to Google, Meta and other platforms. Any refund of ad spend is handled by those platforms under their own policies.

Your proposal comes first

If your signed proposal has different refund terms, those apply.

Contact us

Dokreativ Technologies Private Limited, 4th Floor, 3980-3981, 80 Feet Road, 1st Phase Girinagar, Banashankari 3rd Stage, Bengaluru 560050, India. GSTIN 29AAKCD9756B1ZA.

Dokreativ LLC, a limited liability company registered in Delaware, USA.

Email hello@dokreativ.com or call +91 82172 61467.